Contacting Customer Support

We are here to assist you with any issues or questions you may have. To ensure a smooth and efficient support experience, please refer to the contact options below.

Available Contact Methods

Help Desk Ticket

• We have introduced a Help Desk Ticket system within your panel.

• Through this feature, you can easily open, manage, and track support tickets.

• Whether you're reporting an issue, seeking assistance, or providing feedback, the Help Desk is a centralized tool for all your support needs.

Live Chat

• For immediate assistance, use the live chat feature available on our website at https://www.medianova.com/.

• Our live chat support is available 24/7, so you can reach out to us at any time for quick help.

Slack

• Join our dedicated Slack channel to communicate directly with our support team.

• Our team responds promptly and is ready to assist you with any inquiries or issues you may have.

Email

• You can also contact us via email at [e-mail].

• To ensure a faster response, please include a detailed description of your issue in the email.

Tips for a Faster Support Experience

1. Provide Clear and Detailed Information

   • The more information you provide, the quicker we can assist you. When describing your issue, include relevant details, such as error messages, steps to reproduce the problem, and any troubleshooting you’ve already attempted.

2. Clear Subject Line

   • When using live chat or email, make sure to write a concise and clear subject line. This helps us prioritize and address your concern more effectively.

3. Include Account Information

   • For a faster resolution, please include your account details (e.g., username or account ID) when contacting us. This will help us locate your account and assist you more efficiently.

4. Attach Screenshots or Files

   • If applicable, please include screenshots or files that can help us understand the issue better. Visual aids often make it easier to pinpoint the problem and expedite the solution.