Changing your subscription package
Medianova allows you to adjust your subscription package to better meet the evolving needs of your business. Whether you're upgrading to a more advanced product plan or managing add-on packages like Image Optimization, WebP, or Stook Object Storage, this guide will walk you through the process. You can easily transition between product plans, adjust your add-on services, and ensure that your billing information is up to date. Please note that while upgrades are allowed, downgrades between product plans are not permitted. Follow the steps outlined below for a smooth transition and continued service with Medianova.
Product Plan Upgrades
Users can perform upgrades between product plans, but downgrades are not permitted. To transition between product plans, please follow these steps:
Navigate to Product Plans: Go to the Product Plans menu located in the left-hand navigation panel.
Select the Desired Package: Choose the package you wish to transition to.
Click Select Package: Click the Select Package button to proceed with your choice.
Create Resources (Optional): Optionally, create any necessary resources. If you prefer, you can skip this step.
Review Billing Information: Check your billing information and ensure that your credit card details are up to date.
Complete Payment: Finalize the transition by completing the payment process.
Managing Add-On Packages
For managing your Image Optimization & WebP add-on packages, including upgrading or downgrading, follow these steps:
Navigate to Product Plans: Go to the Product Plans menu located in the left-hand navigation panel.
Access Add-On Packages: Scroll down to the Image Optimization & WebP section at the bottom of the page and click the Explore Plans button.
View Add-On Packages: You will be redirected to the page displaying the Image Optimization & WebP packages.
Select Your Desired Package: Choose the add-on package you wish to upgrade to or downgrade to and proceed.
Review Billing Information: Verify your billing information and ensure your credit card details are accurate.
Complete Payment: Finalize the transaction by completing the payment process. The change will take effect immediately.
Stook Object Storage Add-On Package: For the Stook Object Storage add-on package, users are billed monthly at a rate of ($10 + $0.03/GB). As this is a usage-based package, it does not support upgrade or downgrade options.
For further assistance or questions regarding product plan transitions and inquiries about managing your add-on packages, please contact our support team.
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