Troubleshooting Performance Problems

The primary resource available for customers to monitor and diagnose performance-related issues is the Medianova Panel. This comprehensive tool provides customers with the necessary insights to understand and address potential performance concerns effectively.

1. Tracking Status Codes

Using Status Code Metrics

• Step 1: Access Medianova Panel

  • Log in using your credentials.

• Step 2: Navigate to Status Code Tracking

  • Locate and select the 'Status Code' section within the dashboard.

• Step 3: Analyze Code Breakdown

  • Review detailed breakdowns of status codes (2xx, 3xx, 4xx, 5xx) to grasp response trends.

• Step 4: Monitor Trends

  • Track patterns over time to identify recurring issues impacting content delivery.

Benefits:

• Swift Identification: Identify problematic response codes impacting content delivery promptly.

• Pattern Recognition: Detect trends or spikes in specific status codes for quick intervention.

• Optimization Insights: Use insights for fine-tuning configurations to enhance performance.

2. Error Log Tracking

Exploring Error Logs

• Step 1: Find Error Logs in Medianova Panel

  • Access the 'Error Logs' section in the panel.

• Step 2: Review Detailed Log Information

  • Examine detailed error logs with request path, method, protocol, and error descriptions.

• Step 3: Utilize Log Data

  • Diagnose and resolve performance issues based on log details.

Insights:

• Comprehensive Details: Access detailed logs crucial for thorough troubleshooting.

• Root Cause Identification: Trace and resolve performance problems efficiently through log analysis.

• Data-Driven Solutions: Make informed decisions based on error patterns to optimize CDN configurations.

3. 24/7 Support Team

Assistance from Support Team

• Availability: Access our 24/7 dedicated support team.

• Contact Options: Reach out via Slack, email, or phone for immediate assistance with performance concerns.

Support Benefits:

• Expert Guidance: Receive expert advice on diagnosing and resolving performance issues swiftly.

• Configuration Assistance: Get help in optimizing configurations based on observed issues or trends.