# Troubleshooting Performance Problems

The primary resource available for customers to monitor and diagnose performance-related issues is the Medianova Panel. This comprehensive tool provides customers with the necessary insights to understand and address potential performance concerns effectively.

#### 1. Tracking Status Codes <a href="#troubleshootingperformanceproblems-1.trackingstatuscodes" id="troubleshootingperformanceproblems-1.trackingstatuscodes"></a>

**Using Status Code Metrics**

* **Step 1: Access Medianova Panel**
  * Log in using your credentials.
* **Step 2: Navigate to Status Code Tracking**
  * Locate and select the 'Status Code' section within the dashboard.
* **Step 3: Analyze Code Breakdown**
  * Review detailed breakdowns of status codes (2xx, 3xx, 4xx, 5xx) to grasp response trends.
* **Step 4: Monitor Trends**
  * Track patterns over time to identify recurring issues impacting content delivery.

**Benefits:**

* **Swift Identification**: Identify problematic response codes impacting content delivery promptly.
* **Pattern Recognition**: Detect trends or spikes in specific status codes for quick intervention.
* **Optimization Insights**: Use insights for fine-tuning configurations to enhance performance.

#### 2. Error Log Tracking <a href="#troubleshootingperformanceproblems-2.errorlogtracking" id="troubleshootingperformanceproblems-2.errorlogtracking"></a>

**Exploring Error Logs**

* **Step 1: Find Error Logs in Medianova Panel**
  * Access the 'Error Logs' section in the panel.
* **Step 2: Review Detailed Log Information**
  * Examine detailed error logs with request path, method, protocol, and error descriptions.
* **Step 3: Utilize Log Data**
  * Diagnose and resolve performance issues based on log details.

**Insights:**

* **Comprehensive Details**: Access detailed logs crucial for thorough troubleshooting.
* **Root Cause Identification**: Trace and resolve performance problems efficiently through log analysis.
* **Data-Driven Solutions**: Make informed decisions based on error patterns to optimize CDN configurations.

#### 3. 24/7 Support Team <a href="#troubleshootingperformanceproblems-3.24-7supportteam" id="troubleshootingperformanceproblems-3.24-7supportteam"></a>

**Assistance from Support Team**

* **Availability**: Access our 24/7 dedicated support team.
* **Contact Options**: Reach out via Slack, email, or phone for immediate assistance with performance concerns.

**Support Benefits:**

* **Expert Guidance**: Receive expert advice on diagnosing and resolving performance issues swiftly.
* **Configuration Assistance**: Get help in optimizing configurations based on observed issues or trends.