Invoices

The Invoices menu provides users with comprehensive tools for viewing, managing, and tracking their invoices within our system. This document details the functionalities available and the procedures followed to ensure effective invoice management and payment processing.

Viewing Invoices

Users can access a complete list of invoices generated in the system through the Invoices menu. Each invoice includes essential details such as the invoice number, issue date, amount, and payment status. By selecting an invoice, users can view detailed information including itemized charges and any applicable taxes or discounts. This feature ensures users have a clear understanding of their billing history and current charges.

Generating PDF Copies

The system allows users to download invoices as PDF files for easy storage and printing. To generate a PDF copy, users simply select the desired invoice and click the “Download PDF” button. The generated PDF file will be saved to the user’s device, providing a convenient way to keep digital or physical records of their invoices.

Payment Status

Status Indicators

• Payment Status: Each invoice displays its current payment status:

  • Pending: Indicates that the invoice has not yet been paid.

  • Paid: Indicates that the invoice has been fully paid.

Payment Tracking

• Track Payment History: Users can track the payment status of their invoices, including the date and details of any payments made.

Invoice Management

Invoice Generation and Payment

• Billing Cycle: Invoices for each package are generated at the beginning of each billing period.

• Payment Collection: Package fees are charged to the user's credit card at the start of the billing period.

Handling Failed Payments

• Retry Attempts: For failed payments, the system will attempt to process the payment again on the 1st, 7th, 15th, and 21st day after the initial failure.

• Notification: Users will receive email notifications regarding the payment status on these retry dates.

• Account Action: If payment is not successfully processed by the 21st day, the user’s packages and resources will be deactivated until the outstanding payment is resolved.

Add-On Packages

• Combined Invoicing: Add-on packages are billed together with product packages on a single invoice. Charges for add-on packages are included as separate line items within the same invoice period as the product packages.

Summary

The Invoices menu is a critical component for managing your billing and payments efficiently. Users are equipped with tools to view, download, and track invoices while adhering to payment schedules and handling any payment issues proactively. For assistance with invoice management or payment concerns, please contact our support team.