Contacting Customer Support

This document is prepared to assist our customers in understanding how to reach our customer support team in case they encounter any issues or have questions.

Contact Options:

You can reach our customer support through the following methods:

1. Live Chat:

   • Use the live chat feature on our website (https://www.medianova.com/) to instantly communicate with a representative.

   • Our live chat support is available 24/7.

2. Slack:

   • You can communicate with us through the dedicated channel we have created for you on the Slack platform.

   • Our customer support team responds quickly to incoming requests and effectively resolves issues.

3. Email:

   • Send an email to support@medianova.com to contact our customer support team.

   • Please provide detailed information about your issue for a prioritized response.

4. Support Request Form:

   • Fill out the support request form on our website (https://docs.medianova.com/support-request/) to get in touch with us.

   • When filling out the form, be as detailed as possible in describing your issue.

Points to Note During Communication:

1. Provide Detailed Information:

   • When reaching out to our customer support team, try to provide detailed information about the issue you are experiencing.

2. Subject Line:

   • For live chat or email communication, clearly state the subject line in a concise manner.

3. Account Information:

   • If you have a user account, share your account details during communication for faster assistance.

4. Screenshots:

   • Including screenshots with your customer support request can help in better understanding your issue.